Pre-sales
Network and pilot design.
24/7 commitment
Support and continuity
We ensure your network's operational efficiency, always.
High-availability infrastructure, expert technicians and a resource center designed for your team's success.
Rollout
Urban and rural installation guides.
Operation
Technical support and ongoing training.
Channels
Global support center
Multiple contact channels to resolve your questions quickly.
WhatsApp / Chat
Quick questions and case follow-up.
Message usDetailed requests and technical procedures.
Send emailHelp desk
Management and history of all your tickets.
Write to supportSLA
Response times
| Severity | Definition | Response | Resolution |
|---|---|---|---|
| Critical | Service completely down, massive impact. | 1 hour | 4 hours |
| High | Major functionality affected, degraded service. | 4 hours | 24 hours |
| Medium | Partial functionality affected, workaround available. | 8 hours | 72 hours |
| Low | Questions, enhancements, navigation queries. | 24 hours | 1 week |
Training
Certified training
Boost your organization's talent with our technical and operational training programs.
Module 1: Basic
CLOUD AMIAR management and operational reports.
Module 2: Intermediate
Mesh network configuration and event management.
Module 3: Advanced
API integration and network troubleshooting.
Training formats
- Live online: Real-time sessions with an instructor.
- On-site: At your location, with your team.
- Tutorials: 100+ on-demand video guides.
Official AMIAR certification
Valid for 2 years, renewable with annual revalidation.
Resources
Resources
Monthly webinars
New features and best practices on the first Friday of every month.
Technical manuals
User guides, installation manuals and integration protocols.
Single-phase meter datasheetCertifications
Technical assistance with INTI and local regulators.
Questions
Frequently asked support questions
Is there an extra cost for 24/7 support?
No, 24/7 SLA-backed support is included in all our services to ensure your network's operational continuity.
How do you classify an emergency as CRITICAL?
It's considered critical when service is completely down for multiple users or regions, preventing any operation. See our SLA table for more details.
Do you offer customized in-person training?
Yes, we offer the "On-site" format, where our specialists travel to your location to train your team in its own operating environment.
Committed to your success
Join the network of utilities that trust AMIAR for our technological robustness and support excellence.